Frequently Asked Questions

Yes! HFS does hire student employees during the academic year and for the summer.

We usually hire a few employees during the academic year to provide administrative support to areas such as work order management and projects. During the summer, we hire approximately 20 student and temporary employees to support maintenance, grounds, projects, and lofting operations.

If you are interested in working for HFS this summer, please visit living.colorado.edu/hfs-jobs for more information and to apply.

Search terms: jobs, employment, summer job, summer work, temp work, assistant



Once your request is submitted via the Fix It! site, it is reviewed and scheduled to our technicians. Unfortunately, you cannot cancel or edit a request online after it has been submitted.

To change or cancel your request you will need to call our Service Desk at 303-735-5555.

Search terms: edit, stop, fixed

Although the Housing Facilities Services Service Desk has set business hours, we are able to answer and respond to emergency and urgent calls after hours, 24/7.

To report an emergency or urgent issue at any time, please call 303-735-5555.

An emergency is an issue that affects life, security, safety, or a large-scale issue that can cause continuing damage to the area. Examples of emergencies include excessive leaking (i.e. from pipe or toilet), broken lofts or beds, room/wing/building doors not latching, heat not working, broken windows and flooding.

To report a routine issue please submit a request through the Fix It! website.

Yes! Our supervisors review all responses to these surveys. They will address any issues or concerns that you, the customer, may bring up. We continuously review all responses to help us improve our operation and customer service.

We hear you and want to know any suggestions or concerns you may have.

This email is a communication to our customers notifying them of any delay in the status of their work request. Work order status types include:

• Contractor Scheduled to Complete Work
• Delay - Parts on order
• Responded - More Work to Be Done
• Scheduled for Break Period
• Delay - Weather/Temperature

Additional comments may be included in the email to clarify the status change and reason for delay. To check on the status of your request or ask any questions, please call our Service Desk at 303-735-5555.
Although this doesn't happen often, this may occur due to the work request being a duplicate, the work being sent to a contractor, or other unforeseen circumstances. To check on the status of your request or ask any questions, please call our Service Desk at 303-735-5555.
The maintenance technician will either leave behind a comment card on the room door or email their comments to the customer with information on what issue they addressed and what they did.
Unfortunately, we are not able to accommodate scheduled appointments for our maintenance technicians due to the nature of our work. When technicians arrive at a room or apartment they will knock loudly and announce themselves before entering.
Most of the requests we receive are automatically sent to our technicians, where the requests will be picked up from a queue and responded to as soon as our technicians are able.

If the category selected was “Other,” our Service Desk will review the request and assign it to the most appropriate technician. Please keep in mind that our Service Desk’s hours are Monday – Friday 8:00 a.m. to 4:00 p.m. Requests received outside of that time period will not be responded to until the office reopens.

When the request is accepted as a work order, the customer will receive an email notification. They will also receive email notifications if the status of their work order changes. When the work is finished, customers will receive another email update along with any comments about the work.
An emergency is an issue that needs immediate attention due its threat to health or safety. Examples of housekeeping emergencies include blood, fecal matter, urine, vomit, excessive water caused by flooding, roof leaks, plumbing failures, and excessive glass shards caused by a broken window.

You can report an emergency 24/7 by calling 303-735-5555 with specific information on the issue and location. You may also notify your RA or Front Desk staff.
An emergency is an issue that affects life, security, safety, or a large-scale issue that can cause continuing damage to the area. Examples of maintenance emergencies include excessive leaking (i.e. from pipe or toilet), broken lofts or beds, room/wing/building doors not latching, heat not working, broken windows and flooding.

You can report an emergency 24/7, by calling 303-735-5555 with specific information on the issue and location. You may also notify your RA or Front Desk staff.