Most of the requests we receive are automatically sent to our technicians, where the requests will be picked up from a queue and responded to as soon as our technicians are able.
If the category selected was “Other,” our Service Desk will review the request and assign it to the most appropriate technician. Please keep in mind that our Service Desk’s hours are Monday – Friday 8:00 a.m. to 4:00 p.m. Requests received outside of that time period will not be responded to until the office reopens.
When the request is accepted as a work order, the customer will receive an email notification. They will also receive email notifications if the status of their work order changes. When the work is finished, customers will receive another email update along with any comments about the work.
If the category selected was “Other,” our Service Desk will review the request and assign it to the most appropriate technician. Please keep in mind that our Service Desk’s hours are Monday – Friday 8:00 a.m. to 4:00 p.m. Requests received outside of that time period will not be responded to until the office reopens.
When the request is accepted as a work order, the customer will receive an email notification. They will also receive email notifications if the status of their work order changes. When the work is finished, customers will receive another email update along with any comments about the work.